Aequo AP support
Email support@aequoap.com, use the contact form or book a call. The team monitors requests on business days across UK and US working hours, prioritizing onboarding blockers and production-impacting issues before standard configuration questions.
Ways to get help
Email support
The fastest route for a question about your workspace, an integration or an invoice.
support@aequoap.comContact form
Send a message without opening your email client. We reply by email.
Open the contact formBook a call
For setup help, such as connecting an ERP with your administrator, or a walkthrough for your team.
Book a call
What to include in a request
- The email address you sign in with and your workspace (company) name.
- What you were doing, what you expected and what happened, with the exact error message.
- For an invoice: its vendor and invoice number, or the link to it in Aequo.
- For an integration: which system (for example QuickBooks Online or Business Central), and for Business Central whether it is a sandbox or production environment.
- A screenshot if it helps, with bank details and personal data hidden.
Never send passwords, client secrets or full bank details by email. Enter credentials only in Aequo.
Setup guides and training
- Business Central setup guideMicrosoft Entra app, Business Central permissions, connecting and troubleshooting.
- Aequo AP for Business CentralWhat syncs, matching with purchase orders, and security.
- All integrationsQuickBooks Online, Xero, FreshBooks, Zoho Books and early-access ERP connectors.
- Free AP courseSelf-paced accounts payable training.
- Training walkthroughsStep-by-step guides by role and topic.
- Product updatesWhat changed, and when.
Security and privacy
To report a vulnerability, email security@nexusap.com with details of the issue. See security, the privacy policy and the terms of service.
Frequently asked questions
How do I contact Aequo AP support?
Email support@aequoap.com, use the contact form at /company/contact, or book a call at /demo. You do not need to sign in to use any of them.
When does the support team respond?
The team monitors requests on business days across UK and US working hours, prioritizing onboarding blockers and production-impacting issues before standard configuration questions.
How do I report a security vulnerability?
Email security@nexusap.com with details of the issue. The security page describes the disclosure process; reports are acknowledged within 48 hours.
Where is the Business Central setup guide?
At https://www.aequoap.com/integrations/business-central/setup. It covers the Microsoft Entra app registration and admin consent, the Microsoft Entra Applications page in Business Central, connecting in Aequo, the first sync, troubleshooting and revoking access.
Should I send passwords or client secrets to support?
No. Never email passwords, client secrets or full bank details. Enter credentials only in Aequo, which stores them encrypted.